Refund policy

Last updated: March 27, 2026

We want you to be happy with your StackSmart Organizer. If something is not right with your order, please review the return, exchange, and refund terms below.

7-Day Return Window

You may request a return or exchange within 7 days of receiving your order, subject to the following conditions:

The product must be unused, undamaged, and returned in its original condition.
Original packaging, inserts, and proof of purchase should be included where available.
Returns may be refused for items that are broken after delivery, altered, incomplete, or not in resellable condition.

Refunds

Once the returned item is received and inspected, we will inform you whether the refund is approved.

If approved, refunds are typically processed within 3 to 7 working days through the original payment method or bank transfer for eligible COD orders.

Shipping charges are non-refundable unless the wrong item was sent or the product arrived damaged due to our error.

Exchanges

We offer exchanges for defective, damaged, or incorrectly delivered items, subject to stock availability.

If the same item is unavailable, we may offer a replacement, store adjustment, or refund depending on the situation.

Return Process

Our support team will confirm eligibility and guide you through the next steps.

You may be asked to share photos or videos of the item and packaging before approval.

Once approved, the product may need to be sent back through a courier service or arranged pickup where available.

After inspection, we will process the refund or dispatch the approved replacement.

Non-Returnable Situations

Change-of-mind returns after the 7-day window.
Items damaged because of misuse, mishandling, or improper storage after delivery.
Bulk or promotional orders marked as final sale, if clearly communicated at checkout.

Need Help?

If you have any questions or want to start a return, please contact us:

Email: smilux.pk@gmail.com
WhatsApp: +923392017772